Shipping policy

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order ships.

Shipping Times (estimated, from order confirmation)

Region

Estimated Delivery

United States & Canada

[7–15] business days

Australia & New Zealand

[7–18] business days

European Union & UK

[7–20] business days

These are estimates, not guarantees. Delays may occur due to customs processing, peak seasons, or carrier disruptions outside our control.

Shipping Origin & Customs

Items are shipped directly from our fulfillment partners, which may be located outside your country of residence. As a result:

Orders may arrive in separate packages if you purchase multiple items.

International orders may be subject to import duties, taxes, or customs fees charged by your country upon arrival. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Please check your country's customs policy before ordering if you are unsure.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight/value. We occasionally offer free shipping promotions, which will be clearly indicated at checkout.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us at [support email] with your order number before filing a dispute — we're glad to help track it down or resolve the issue directly.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer, though we'll do our best to assist if the order hasn't shipped yet.